FOR IMMEDIATE RELEASE
For more information, contact:
Jennifer Riggs
Service Net Solutions, LLC.
jriggs@servicenet.com
Service Net announces new partnership with Tweeter Home Entertainment Group
Innovation, Creativity and Customer Service Key Factors in New Extended Service Plan
JEFFERSONVILLE, Ind. (April 4, 2006)
– Service Net Solutions, LLC, a service management company providing full range of industry-leading service solutions, today announced that it will partner with Tweeter Home Entertainment Group, Inc., a national specialty consumer electronics retailer providing home and mobile entertainment solutions, to exclusively manage and administer all extended service programs throughout Tweeter’s 154 consumer electronic retail stores across the country.
“Adding Tweeter to our partner line-up bolsters our strategic and continued expansion into the home entertainment and consumer electronics retail channel,” stated Jeff Oldenburg, Vice President of Marketing and Business Development at Service Net. “Tweeter is one of the premiere retailers in the consumer electronics space and continues to be at the forefront with innovative offerings. Their passion and energy for highly customized and flexible service solutions dovetails perfectly into the type of programs we’ve created at Service Net.”
Through the partnership, Service Net will administer custom, extended service plans for Tweeter’s retail sales and in-home services. Additionally, working collaboratively with Tweeter, Service Net will create non-traditional services that speak directly to the needs of Tweeter’s customer base.
“We were looking for an administrative partner who could bring value-added services to our current portfolio,” said Dave Malin, Vice President and General Merchandise Manager at Tweeter. “We found that Service Net is completely aligned with the Tweeter vision. With their hands-on management approach and their willingness to bring innovation to our rapidly changing service offerings, we are confident that Tweeter has forged a critical and strategic long-term relationship with a leader in the service business.”
Service Net is established as one of the nation's top service contract and warranty marketing companies establishing client partnerships with key manufacturers including Toshiba, Samsung and Sony. By partnering with Tweeter, Service Net plans to continue to grow as a key provider in the retail consumer electronics industry.
About Tweeter
Tweeter Home Entertainment Group, Inc. (NASDAQ: TWTR) was founded in 1972 by current Chairman Sandy Bloomberg. Based in Canton, Massachusetts, the company is a national specialty consumer electronics retailer providing home and mobile entertainment solutions. The company's fiscal 2005 revenues were $795 million. Tweeter has been named a "Consumer Electronics Retailer of the Year" by Audio-Video International every year since 1979. Tweeter Home Entertainment Group, Inc. now operates 154 stores under the Tweeter, HiFi buys, Sound Advice and Showcase Home Entertainment names in the New England, Las Vegas, Texas, Southern California, Mid-Atlantic, Chicago, Southeast, Florida and Phoenix markets. The company employs more than 3,400 associates. Further information on the Tweeter Home Entertainment Group can be found on the company's web sites at www.twtr.com and www.tweeter.com.
About Service Net
SERVICE NET is a service management company focused on enhancing the relationship between our clients and their customers to increase brand loyalty and maximize the lifetime value of their relationship. We deliver a full range of industry-leading service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. We provide these services for a variety of manufacturers, retailers, buying groups and distributors. Service Net serves several Fortune 1,000 companies in the consumer electronics, home appliance, PC products, and HVAC industries including: Toshiba, The PRO Group, CDW, Samsung, Lennox, Maytag, Philips, Crutchfield, and Sony. Headquartered in Jeffersonville, Ind., the company maintains sales offices in Denver; Hartford, Conn.; and Irvine, Calif. For more information, please go to www.servicenet.com.
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