LG Electronics USA Commercial Displays launches new 'LG Service Advantage Program'
LAS VEGAS — (Feb. 24, 2011)
— Innovative, Turnkey Warranty, Field Service Programs Support Popular LG
Flat Panel Displays in Hospitality, Digital Signage, Health Care Markets
LG Electronics USA, a leading provider of flat-panel HDTV technologies to the digital
signage and lodging markets, announced a new service program that will provide commercial
customers with extended service contracts and on-premise field support services
(through guaranteed restore options) for all LG commercial flat panel displays,
media players and other ancillary LG equipment*.
The “LG Service Advantage Program” will offer a unique groundbreaking service solution
for a variety of commercial markets including hospitality, digital signage and health
care.
Product reliability is a cornerstone of LG’s leadership in commercial displays;
however, from time to time, service is necessary. Now, for the first time, the LG
Service Advantage Program will provide business-to-business customers with a turnkey
service solution incorporating multiple options during the LG manufacturer’s warranty
including:
- De-installation of units requiring service;
- Reinstallation of operable units;
- Shipping and logistics coordination; and
- Product restoration services within 24, 48 or 72 hours.
In addition to supporting these warranties and product restoration options, the
program covers repairs in the event of mechanical breakdown after the expiration
of LG’s manufacturer’s warranty. Through the LG Service Advantage Program customers
will have support and customer service available 24/7, 364 days a year.
“LG’s new program streamlines the service process and provides our customers with
even more valuable warranty and support options not typically found in the commercial
display industry,” said Jeff Dowell, vice president, Commercial Displays, LG Electronics
USA. “By providing enhanced service levels such as installation and next business
day product restoration services we are cementing our place in the industry as a
leading solutions provider that’s as innovative as we are supportive of our customers.”
About Service Net
Service Net is a service management company focused on enhancing the relationship
between our clients and their customers to increase brand loyalty and maximize the
lifetime value of their relationship. We deliver a full range of industry-leading
service solutions including warranty management administration, extended service
programs, customer service support, service network management, claims processing
services, and service contract underwriting. We provide these services for a variety
of manufacturers, retailers, buying groups and distributors. Service Net serves
several Fortune 1,000 companies in the consumer electronics, home appliance, PC
products, and HVAC industries. For more information, please go to
www.servicenet.com.
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