SERVICE NET BUILDS CLIENT BRAND LOYALTY BY OFFERING MANUFACTURER WARRANTIES THROUGH AMAZON.COM
Service Net partners with Amazon.com to provide manufacturer branded extended warranties through Amazon.com retailers.
JEFFERSONVILLE, Ind. – (April 1, 2008)– Service Net Solutions, LLC, a service management company providing warranty service solutions to manufacturers and retailers, announced that it has partnered with Amazon.com for the retail sale of branded extended service plans with the purchase of an OEM branded product.
Service Net’s current client, Samsung, is their first client to offer an OEM branded service plan through Amazon.com. “Service Net is continually looking for new, innovative ways to provide clients additional touchpoints with their customers. Adding Amazon.com’s retail web venue to our retail solution, allows the client to build brand loyalty directly with their customers. We anticipate customers will choose an OEM branded service plan versus a general plan at a rate of 10 to 1,” says Service Net’s President Chris Smith.
Many manufacturers turn to Service Net for flexible and innovative service solutions to build brand loyalty. The Amazon.com retail program allows Service Net to provide one more outlet for customers to engage with the OEM and purchase a branded service. Service Net has earned a reputation of creating unique programs to meet their clients’ needs and will continue to integrate the Amazon.com program for their other current OEM clients.
About Service Net
SERVICE NET is a service management company focused on enhancing the relationship between our clients and their customers to increase brand loyalty and maximize the lifetime value of their relationship. We deliver a full range of industry-leading service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. We provide these services for a variety of manufacturers, retailers, buying groups and distributors. Service Net serves several Fortune 1,000 companies in the consumer electronics, home appliance, PC products, and HVAC industries including: Toshiba, The PRO Group, CDW, Samsung, Lennox, Maytag, Philips, Crutchfield, and Sony. Headquartered in Jeffersonville, Ind., the company maintains sales offices in Denver; Hartford, Conn.; and Irvine, Calif. For more information, please go to www.servicenet.com.
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